Common Questions

1. Who do I call when I have questions regarding my benefits?
BEN-E-LECT has a dedicated customer service department who is trained to handle your questions.

2. What happens when I go to the doctor?
Your doctor will copy both of your ID cards and will charge you a copay. If your doctor has questions regarding the plan, please have them contact our Customer Service Department.

3. What happens when I go to the pharmacy?
You will simply pay your copay as listed on your ID card. If the pharmacist has any questions they can contact our Customer Service Department.

4. What happens when I get a doctors bill?
Some doctors bill very quickly after your visit. If you receive your doctors billing statement within 30 days after your visit, please disregard it as it may not be a bill. You will receive your Carrier Explanation of Benefits soon after. This is what your physician will be paid from.

5. Who do I call to check status on my claim?
BEN-E-LECT Customer Service Department.

6. Why did my Employer select this plan?
Your employer has seen the cost of your group medical plan increase by double digits for the past 4 years. Instead of lowering your benefits and increasing your contributions, your employer has decided upon this plan. It gives them the premium savings they need from the High Deductible Plan, and the benefits you want from the BEN-E-LECT Plan.

7. Who pays my claims and how do I know they have been paid?
BEN-E-LECT has a specially trained claims staff in house to process all your medical, dental and vision claims. Once your claim has been processed, you will receive an Explanation of Benefits from our Claims Department.

8. What is the phone number for Customer Service?
(888) 886-7973 or (559) 733-1240